Terms of Purchase

In general


These sales and delivery conditions ("Terms") are accepted when you make a purchase at www.lumieresun.com 


Lumiere reserves the right to change these Terms by posting changes online without first notifying you. You yourself are responsible for regularly checking these Terms.




Orders can only be made via the Webshop, and Lumiere does not accept orders via e.g. fax, e-mail or telephone.  When an order has been completed, Lumiere sends you an order confirmation, and the agreement is then final.  Lumiere has the right to refuse or correct an order (for example, if you have provided incorrect personal data).  When ordering, you agree to be able to receive invitations per  email to review purchased items or the purchase experience.




The delivery time after receiving an order confirmation is normally 3-7 working days within Europe.  In special cases, however, the delivery time may be longer.  Lumiere reserves the right to an extended delivery time of up to 30 days from your receipt of order confirmation.  If the delivery time exceeds 30 days, you have the right to cancel the order.  Refunds for canceled orders will be made within 14 days of you canceling the order.  



You have the right to cancel your purchase without reason for 14 days. If you wish to use your right of cancellation, you must notify Lumiere in writing within 14 days of receipt/pickup of the ordered goods.  The following information must appear in your message: Order number, name, address, number of pieces and item number of the products that are regretted and desired to be returned.


 The notification must be sent to info@lumieresun.com


Please be advised that for any purchases from Lumiere, if a package is not collected by the customer and is subsequently returned to our facilities, a handling fee of €25 will be deducted from any requested refund. This fee covers our shipping and administrative expenses incurred during the return process. Customers are encouraged to ensure timely pickup of their packages to avoid these additional charges.


 At the latest or at the same time as you notify Lumiere that you wish to exercise your right of cancellation, you must return the item to Lumiere without undue delay and no later than 16 days after you notified Lumiere that you would like to exercise your right of cancellation.  That is  you have a 14-day right of withdrawal and a total of 30 days right of return from delivery of the item.  Lumiere will confirm receipt of your message as soon as possible.