Return Policy

RETURNS

You have a trial period within 30 days of receiving the item, which means you have 30 days to try our products. If at any time during the first 14 days you decide that you are not 100% satisfied with your new products, you can contact us to send them back, provided that the item is returned in new condition. All tags and labels must remain in place and the product's original packaging must also be returned. Contact us by email at lumieresun.info@gmail.com and state your order number, what you wish to return and the reason for it. If you do not contact us before returning your goods, you run the risk of not receiving compensation. It can take up to 14 days for the money to arrive in the account. We do not take responsibility for goods that are lost during return shipping. It is the customers responsibility to pay for returns.